Frequently Asked Questions

What to know about Spring Training

When does Spring Training start?
Spring Training games begin usually in late February and conclude approximately March 30. The schedule varies from year to year and if you have any questions please call one of our travel specialist at 1-800-892-7687 for assistance.

Can we purchase game tickets without purchasing the travel packages?
No. We do not sell games tickets by themselves. For information on how to purchase Spring Training game tickets and when they go on sale, please contact the team directly.

What happens if a game is rained out?
In the event a game is cancelled due to rain, the home team will provide you with information regarding ticket refunds. No refund for any unused portion of the travel package will be made.

Is airfare included in the package?
With most of our packages, airfare is not included. However, we do offer a limited amount of discounted fares between many of our team’s home cities and Spring Training cities during March. We also have an air department to assist you with all your air travel requests.

Can I upgrade my rental car?
Yes. Car category upgrades are available at a nominal rate.

When can I expect to receive my travel documents, game tickets and merchandise?
Approximately two weeks prior to your departure, you will receive your itinerary and game tickets via email.  Your custom merchandise will be shipped to you approximately two weeks prior to your departure.

When is the game schedule finalized?
Spring Training games often change more frequently than regular season games. Game times and locations can change at any time without much advanced notice. Please check our website for updated schedule information or call one of our travel specialist at 1-800-892-7687 for assistance.

How long is the pre-game Brunch or post-game Dinner?
Typically, the event generally lasts for approximately two hours. Your itinerary will specify the time and location for any scheduled event.

I may want to drive my own car to Spring Training, can the rental car be deducted from the package?
Yes. You may select any package and choose not to include the rental car. We will deduct the cost of the car from your total package price.

Which players will be attending the pre-game Brunch or post-game Dinner?
We have had a variety of players, including those on the forty-man roster, attend the events in the past. Players who appear at the events are determined by the team and we do not receive the list in advance.

What is the dress code for pre-game Brunch or post-game Dinner?
The majority of fans will be attending a game the same day as the event so casual, neat, and comfortable attire is recommended.

What if none of the package dates work with my schedule? Can I customize a Spring Training package for me?
Yes. We can customize a package just for you to accommodate your particular schedule and needs.

What travel documents are required for US Citizens?
All U.S. citizens must have a passport valid through their length of stay. A visa is required. 

When can I expect to receive my travel documents, game tickets and merchandise?
Approximately two weeks prior to your departure, you will receive your itinerary and game tickets via email.  Your custom London merchandise will be shipped to you approximately two weeks prior to your departure.

Can I change my London Series 2024 reservation?
Any requested change to an existing reservation is subject to availability.  Price increases and fees may apply.

If I need to cancel my London Series Travel Package, what are the penalties?
•Cancellations made 121 or more days prior to departure - 50% of total package price
•Cancellations made 120 or fewer days prior to departure – Non-refundable

Is there a suggested dress code?
Casual, comfortable attire is suggested.  London is a great walking city and fans can expect a fair amount of walking during your vacation.  Be sure to pack comfortable, sturdy shoes.  A light jacket or slicker is recommended and layers are always a good idea.

Where is the Welcome to London Party taking place?
The London Series Welcome to London Party will take place on Friday, June 7, 2024, from 7:00 p.m. to 9:00 p.m. at the Sheraton Grand London Park Lane Hotel.  Guests will be treated to a wide selection of delectable bites and a hosted bar.  If your package includes the London Series Welcome Party, you will be required to wear your Official Credential for admission.

What is the dress code for the party?
Casual, team attire.

General London Information

What is the average June weather like in London?
Average June daytime temperatures in London average in the low 70’s.  Evening temperatures dip into the mid 50’s.

What is the recommended form of payment for purchases in London?
Credit and debit (bank) cards – especially Visa and Mastercard – are widely accepted in London's restaurants, bars, cafes and shops.  There is no real need to bring paper money with you. You can use plastic for transportation, including the tube, taxis and buses. There are ATM's at the airport and most hotels, if you decide you need some cash when you arrive.

Consider contacting your credit card bank to let them know you will be traveling internationally.  Your bank can outline their overseas fees if any, along with exchange rates, etc.

What is VAT?
VAT stands for Value Added Tax.  It is similar to a sales tax - the current VAT rate is 20%.  The VAT is included on all your package components.

Hotel Occupancy in London
Most hotels have a maximum limit of two adults in a room.  Some hotels will allow up to 2 children under the age of 17.   Please call for family rates and availability.

Will my cell phone work in the United Kingdom?
We recommend you contact your service provider for International calling plans and fees.  Consider the Whatsapp app for Wifi calling and text messaging.

London Time Zone
New York to London = +5 hours
Philadelphia to London =  +5 hours

Is it possible to arrange sightseeing or tours when I arrive in London?
Yes.  Please contact the concierge at your hotel to arrange sightseeing, tours, restaurant reservations, etc.

How do I use my Visitor Oyster Card?
A Visitor Oyster card with a 40£ value is included with select London Series travel packages.  The Visitor Oyster card is the most flexible way of traveling around London as it covers your transport needs with one electronic ticket. It's simple and easy to use, and is activated upon entry at a ticket barrier located in the stations. All you need to do is tap in on the circular yellow card reader, and then tap out again when you have finished your journey.

The Visitor Oyster card can be used on all London Transport networks, including:

✔ London Underground

✔ London Buses

✔ DLR (Dockland Light Rail)

✔ London Overground

What is the London Pass®?
A Multi-day London Pass is included with select London Series travel packages. The London Pass is a digital sightseeing pass that gives you access to 90+ attractions in the city.  Your Multi-day London Pass is valid for consecutive days, not 24-hour periods, so start early in the day to make the most of all the incredible London attractions at your fingertips.  Included with your Multi-day London Pass is a one day “Hop-On, Hop-Off Bus Tour”.  For more information and a list of attractions, visit:

London Stadium and Game Information

Where are the games?
The games will take place at London Stadium.  London Stadium is located within Queen Elizabeth Olympic Park and is located close to the Capital’s best public transportation links.

When are the games?
Saturday, June 8th - First Pitch is TBD
Sunday, June 9th - First Pitch is TBD

When do the gates open at London Stadium for the games?
The gates open three (3) hours before first pitch.

What are the team’s home side of the field?
The Mets and the Phillies will each be the Home team for one game. The dugout locations are still pending.

What time are the games likely to finish?
On average a baseball game takes around three hours, but as the game is not dictated by time, it could take longer.

Can I bring bags into the stadium?
Please note there will be security checks in place at the stadium. All bags will be subject to a search regime.  Large bags are not permitted and there are no left luggage facilities.  Check the London Series website www.mlb.com/london-series closer to the start of the series for up-to-date information on their bags policy.  All visitors may be searched - please have your coats open and remove hats at search areas.

Can I bring a stroller into the stadium? 
Yes, there are dedicated areas available to store strollers. Please speak with the stewards / volunteer team and they can assist.

How do I get to London Stadium?
To plan your visit, head to www.london-stadium.com/plan-your-visit/gettinghere

Is there parking available at the stadium?
There will be no general parking at the stadium.

What if the game is canceled?
Any official announcements about canceled games will be available on https://www.mlb.com/london-series

Can I store my wheelchair at the stadium when I do not require it?
Yes, there are dedicated areas available to store wheelchairs. Please speak with the stewards / volunteer team and they can assist.

Is there additional support for people with disabilities?
If any fans, with disabilities, require additional assistance there is an accessibility hut opposite the Aquatic Centre, on the main concourse, on the approach to London Stadium.

What about Regular Season Road Trips

Is airfare included in the package?
With most of our packages, airfare is not included. However, we do offer a limited amount of discounted fares between the team’s home city and the road trip destination.

When can I expect to receive my travel documents, game tickets and merchandise?
Approximately two weeks prior to your departure, you will receive your itinerary and game tickets via email.  Your custom merchandise will be available for pick-up at the hospitality desk at the hotel on the arrival day.

What happens if a game is rained out?
In the event a game is cancelled due to rain, the home team will provide you with information regarding ticket refunds. No refund for any unused portion of the travel package will be made.

What is the dress code for pre-game Brunch or post-game Dinner?
The majority of fans will be attending a game the same day as the event so casual, neat, and comfortable attire is recommended.